FAQs • Citrus Heights, CA • CivicEngage

When will the tool be live for us to use?: The launch is planned for this coming spring (2021) and will include outreach to all those we currently have in our notification database. We will also issue news alerts in the City newsletter and other regular communication platforms as well as on social media.

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Multi Modal Transportation Safety Program (MMTSP)

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1. Why is the City doing this program now?: The City of Citrus Heights receives hundreds of requests each year for the installation of stop signs, speed humps, and other traffic control devices to reduce speeding in neighborhoods. The current Neighborhood Traffic Management Program (NTMP) requires investigation, analysis, and a determination of whether the request is the most effective solution. This process takes time and is not very transparent to the community. The initiation of the MMTSP is intended to update, improve, and streamline the process allowing the City to quickly respond to citizen requests and track the status of requests anywhere in the process. Further, the MMTSP will promote and provide tools for Citrus Heights residents to improve safety in their own neighborhoods. The community is invited to help develop the MMTSP so that they have input into the program, and better understand how it works.

2. What does MMTSP provide?

A toolbox of multi modal safety measures and traffic control devices as well as guidance on the best way to use these solutions to respond to resident requests
An improved and more transparent process for residents to submit requests for safety improvements
An improved process for reviewing concerns, investigating the problems, and identifying the best solutions, as well as a computerized system for ranking, prioritizing, and tracking resident requests and solutions
Tools for Citrus Heights residents to promote safety in their neighborhoods

3. How can I get involved in the MMTSP?

There are several ways you can be a part of the program including:

Raise awareness about traffic safety in your neighborhood

Become a Neighborhood Champion!

Neighborhood Champions play important role in leading supporting MMTSP by:

Communicating program goals and progress to neighbors and soliciting participation in local MMTSP activities
Assisting the city at community meetings and events by sharing information about the program and participating in discussions

If you are interested in becoming a Neighborhood Champion, email MMTSP@CitrusHeights.net

4. What about requests submitted before the MMTSP was finalized?: Previous requests made by residents for safety improvements have been incorporated into the MMTSP prioritization process. They have been ranked and prioritized using the procedures being developed as part of the MMTSP with input from the community.

5. Does the City have money to install improvements?

The City will identify and prioritize safety improvements ranging from education and enforcement programs to capital improvements that may be incorporate into the City’s 5-Year Capital Improvement Program (CIP).

One of the goals of the program is to develop low-cost, near-term solutions that can be implemented and evaluated for effectiveness. Should the evaluation near term treatments warrant higher cost solutions, the City will program funding toward improvements through the budget and CIP process, seeking grant and/or other funding sources to supplement construction costs.

6. Neighborhood Safety Toolbox - How do we get access to the items in the toolbox such as the lawn signs and window clings?

A limited supply is available at City Hall. However, the files to make your own is available to any group or individual that would like them.

In addition, neighborhood associations have access to funds, and creation of these signs for residents and business are an eligible item that the neighborhood association can choose to spend on, if they choose.

7. When will the tool be live for us to use?: The launch is planned for this coming spring (2021) and will include outreach to all those we currently have in our notification database. We will also issue news alerts in the City newsletter and other regular communication platforms as well as on social media.

8. There appears to be a large backlog of requests. How long will a request remain on the list/map?: It is something that we are currently discussing. The current feeling is that after 5 years, if the request has not been implemented, there will be a follow up with the resident to see if there is still an issue. The request would not drop off the list without communication between the city and initial resident who raised the concern.

9. Will we be able to see which requests have been selected for implementation and the associated timeline?: You will be able to see which requests have the highest ratings and have been recommended for implementation. However, the city cannot guarantee any timescales and therefore the map will not show timescales for each request but will be updated as information is available.

10. How does education and enforcement factor into the program?

The MMTSP will complement existing enforcement efforts in Citrus Heights. We recognize that enforcement is a huge part of neighborhood traffic safety, but unfortunately, the Police Department cannot be everywhere at once. Therefore, a combination of engineering, education and enforcement is the best solution. The MMTSP will review traffic safety concerns as they come in, and the General Services Department will work to identify countermeasures as appropriate in addition to the on-going enforcement efforts by the Police Department.

We have developed a toolbox of items to help spread the word regarding traffic safety in Citrus Heights including the lawn signs and car clings as an educational component to this program.

In addition, we continue to provide educational opportunities and work with neighborhood schools. This has been a bit challenging this past year, as schools were in distance learning mode, neighborhood groups were unable to meet in person, etc. But when we return to in person learning and can meet in person, city staff will work with principals, teachers and neighborhood representatives to identify opportunities to educate all on proper bike/ped rules and safety.

11. How are the requests that go directly to the police department considered as part of this process?: The City is working with the Police Department to ensure all calls regarding traffic safety are included in the MMTSP review. The goal is to capture concerns from all methods (phone, email, website) and departments (engineering and police) into one central location where all can be evaluated as part the MMTSP program.

12. What if there is a serious concern that should be addressed right now?: All concerns will continue to be reviewed by staff as they come in. If an item is reported that is an immediate safety concern, staff will determine the best course of action at that time. In addition, certain categories on the updated reporting form are intended to identify immediate concerns. For example, if you call to report a stop sign that is not visible due to an overgrown bush, that item will immediately be sent to our maintenance division and will therefore not be included as part of the scoring and MMTSP process but will be addressed immediately.