FAQs • Citrus Heights, CA • CivicEngage

How do I file a claim for monetary damages against the city?: A Claim Form (PDF) is available online, as well as at City Hall or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient. Refer to Government Code Section 910 for more information.

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Risk Management Claims

1. What is a claim?: In the event you believe the city has caused damage to your personal property or bodily harm, you have the right to file a claim against the city for damages.

2. How do I file a claim for monetary damages against the city?: A Claim Form (PDF) is available online, as well as at City Hall or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient. Refer to Government Code Section 910 for more information.

3. What happens to the claim after it is filed?: Generally, the claim is forwarded to the city's claim adjuster for handling. The claim adjuster will contact the claimant to discuss the claim and determine damages. The adjuster recommends to the city if the claim should be accepted or denied.

4. Is this the same thing as small claims court?: No, small claims court is part of the Sacramento Superior Court. However, a person must have filed a claim with the city, and their claim must have been rejected by the city, before filing an action with the small claims court against the city.

5. How do I file a claim for damages or lost property against the Police Department?: For police-related incidents, claims are to be filed with the City Clerk's Office and are to be submitted on an official Citrus Heights claim form. A Claim Form (PDF) is available online, as well as at City Hall or through the City Clerk's Office. Claims must be filed with the city within 6 months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient.